Frequently Asked Questions

  • Can you ‘switch off’ Safesurfer?

    Once you set up Safesurfer it stays activated 24/7. If you no longer require Safesurfer, it can be removed by simply undoing the settings provided in the Safesurfer setup. Note: We advise that you record your original DNS settings before you set-up Safesurfer. This ensures you...

  • What content does Safesurfer block and how?

    When Safesurfer is ‘switched on’ it protects your family against: Pornography Adult content Suicide and self-harm sites Viruses (note: you also need up to date security/anti-virus software installed) Spyware/Malware Phishing sites  It blocks the content by filtering the domain names and IP addresses of websites....

  • Will Safesurfer block stuff it’s not supposed too? Or slow my internet connection?

    No. Safesurfer will not interfere with your internet speeds. We use intelligent firewalls with sufficient throughput to ensure your internet speed is unaffected. Because content blocking is based on domain names, Safesurfer is very unlikely to block content unnecessarily. For example Safesurfer would not block an article about...