Can I set per-device time restrictions?
Yes, if you’re using a Lifeguard device or mobile app then you will have access to per-device time restrictions.

Can I set global rules for DIY modem settings?
Yes, if you’ve configured your modem to use Safe Surfer, then you will be able to access your control panel and set basic policies such as category restrictions, whitelists and blacklists.
Note: You will need to set Safe Surfer as your home page to ensure your IP address is kept up-to-date in our systems.

Can I restrict Facebook, twitter, tumblr and other social media platforms?
Yes, If you are using Lifeguard then simply manage your devices and choose per-device social media categories to apply.

For families using DIY Modem settings, then you will need to log onto your control panel and set the basic policies Note: You will need to set Safe Surfer as your home page to ensure your IP address is kept up-to-date in our systems.

Can you ‘switch off’ Safe Surfer?
Once you set up Safe Surfer it stays activated 24/7. If you no longer require Safe Surfer, it can be removed by simply undoing the settings provided in the Safe Surfer setup.

Note: We advise that you record your original DNS settings before you set-up Safe Surfer.

This ensures you can restore the original settings when you want to remove Safe Surfer.

Don’t know what your original settings were? No problem. Just contact your internet provider and they can will provide their standard DNS settings.

Will Safe Surfer block stuff it’s not supposed to? Or slow my internet connection?
No. Safe Surfer does not interfere with your internet speeds. We use intelligent firewalls with sufficient throughput to ensure your internet speed is unaffected.
Do I still need anti-virus software if Safe Surfer is ‘switched on’?
Yes. We recommend all devices have up to date security software installed. Safe Surfer will also provide an extra line of defense by blocking:

  • Known hacked or infected websites
  • Malicious or phishing sites
  • Sites which may spread botnets or be command/control servers
  • Websites about hacking, dark web, and other illegal activity
Can I get reports if someone at my house tries to access blocked content?
Yes, if you’re using a Lifeguard device or mobile app then you will have access to per-device reporting on all blocked sites and unblocked categories.

What content does Safe Surfer block and how?
When Safe Surfer is ‘switched on’ it protects your family against:

  • Pornography
  • Violent and harmful content
  • Viruses (note: you also need up to date security/anti-virus software installed)
  • Spyware/Malware
  • Phishing sites