Safe Surfer FAQS

• How does Safe Surfer work?

Safe Surfer is a device management and filtering service. We enable you to protect your family from harmful content by giving you easy to use tools. We utilise technologies such as DNS and machine learning to provide you with the best filtering experience possible. Some of our software projects are open-source (the code is public under license)!

 

• What Safe Surfer product should I use?

We offer two main products: Basic/Pro Surfer (app-based device management and Internet filtering) and Wi-Fi Lifeguard (router for home device management and Internet filtering). Basic/Pro Surfer is used in conjunction with the Safe Surfer app, enabling you to manage and filter mobile devices wherever they are (premium features require a Pro Surfer subscription). Wi-Fi Lifeguard enables you to manage and filter Internet for devices using the Internet at home. We recommend selecting the product that best suits your specific device needs as an individual or family.

 

• Do I risk my family’s online privacy by using Safe Surfer?

Absolutely not. We take your privacy very seriously. We take strides to ensure that we collect the least amount of data from you as possible. We will never sell your data. You can read our Privacy Policy here.

 

• Does Safe Surfer support per-device time restrictions?

Yes. Once you have a Pro Surfer subscription, you can configure hour allocation for all devices or specific devices at My Safe Surfer. If you have a Wi-Fi Lifeguard router alternatively, you can configure hour allocation and time of day restrictions for all devices or specific devices.

 

• What social media platforms and website categories can I block with Safe Surfer?

Safe Surfer stores a custom database of website categories which we update often. Once you have a Pro Surfer subscription, you have the ability to block the following social media platforms and website categories for all devices or specific devices:

► Social media platforms: YouTube (including filter strength), Facebook, Instagram, Pinterest, Snapchat, TikTok, Tumblr, Twitter, and WhatsApp.

► Website categories: Ads & Tracking, Adult & Pornography (forced for all devices), Alcohol & Tobacco, Dating, Drugs (Illegal), Gambling, Phishing & Malware, Proxy & VPNs, Sex Education, Social Networks, Torrents, Unsafe Search Engines, and Weapons.

 

• Does Safe Surfer protect my devices from viruses and other malware?

No—Safe Surfer is not a replacement for proper anti-malware protection. Along with having anti-malware protection, we highly recommend regularly checking for and installing device operating system updates and software updates to stay secure.